15.8 MP3 update fails with the following error when it tries to update the database.
Msiexec logs shows following entries:
Error updating database: Java process returned exit code 1 and wrote to standard error: Aug 04, 2022 11:17:10 AM com.symantec.databasemigration.CustomJDBCPropertiesOracleDatabaseConfigurationProvider getDatabaseConfiguration
INFO: Redirecting std-error to:C:\Users\DLPADM~1.DLP\AppData\Local\Temp\UpgradeSchema.sql6252250160489034374_stderr.log
FINE: SQLPlus standard error begin
Error 6 initializing SQL*Plus
SQLPlus standard error end
Caused by: java.lang.Exception: SQLPlus command failed with exit code1. Error message:Error 6 initializing SQL*Plus
MSI (s) (70!60) [11:18:32:252]: Note: 1: 2205 2: 3: Error
MSI (s) (70!60) [11:18:32:252]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
Component : Data Loss Prevention Enforce 2/3 tier Deployment.
The installer is unable to connect to the Oracle database due to missing/incorrect ORACLE_HOME path or oracle client configuration.