Integration Failure between CA Catalog and Automic 21.3

Products

• CA Service Catalog

Issue/Introduction

Trying to configure Automic Details in CA Service Catalog, but fails. Error mesage:

Error occured while trying to connect, please check your configuration and server availability.

The servers are reachable from both the ends.

# Catalog-> administration->configuration-> Automic Automation
​



​View.log:
=======

2022/06/29 10.02.04.582 ERROR [http-nio-9090-exec-5] [ASOWebserviceManager] Automic login failed.

java.io.IOException: Different versions on server (21.0) and client (12.2.).

Environment

Release : 17.3

Component : Catalog - Performance

Resolution

# Please contact support team for the test fix : T6D9654
# Upgrade Automic  to 21.0.3 HF2

Additional Information:
For more details on hotfix on Automic Engine, please follow these steps below:

• At https://downloads.automic.com/downloads 
• In the top menu select Downloads - Component Downloads
• select the Component named Automation Engine
• select version 21.0.3 HF2
• download selected flavor
• download also the database definition file named  Automation.Engine_db_21_0_3+hf.2

Follow the instructions to apply the service pack or hotfix.
https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/21.0.3/Automic%20Automation%20Guides/Content/Installation_Hotfix/HotfixInstallation.htm
Use Service Manager UI to shut down your AE system.

Extract the files and store them in the proper directory but avoid overwriting the configuration files (normally *.ini)