Application is not allowed: Computer OS and procedure OS not compatible. [SDM223611]

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

When sending a SD Package to a computer, following error appears :

Application is not allowed: Computer OS and procedure OS not compatible. [SDM223611]

Environment

Client Automation - Any versions

Cause

This problem could occur if there is a mix of version in Client Automation components installed on the computer.

This could be checked in Computer properties under Agent Tab :

Due to this the value of proc_os_id column in table ca_agent is 0 for the computer :

select proc_os_id from ca_agent where agent_type=1 and agent_name='JY-W10'

Resolution

Upgrade or Reinstall the client Automation Agent which has the mix of component versions.