Application is not allowed: Computer OS and procedure OS not compatible. [SDM223611]

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

When sending a SD Package to a computer, following error appears :

Application is not allowed: Computer OS and procedure OS not compatible. [SDM223611]

Environment

Client Automation - Any versions

Cause

This problem could occur if there is a mix of version in Client Automation components installed on the computer.

This could be checked in Computer properties under Agent Tab :

Due to this the value of proc_os_id column in table ca_agent is 0 for the computer :

select proc_os_id from ca_agent where agent_type=1 and agent_name='COMPUTERNAME'

Resolution

Upgrade or Reinstall the client Automation Agent which has the mix of component versions.

 

As SD jobs are not working for this machine following solution could be used to repair/upgrade the agent :

 

- Use "Infrastructure Deployment Wizard" to upgrade/install/reinstall Agent 14.5

 

or

 

- Execute following SQL Query in mdb database :

UPDATE ca_agent
SET proc_os_id=330002
WHERE agent_type=1 and agent_name='computername' and proc_os_id=0

Replace computername by the name of computer and 330002 by correct OS Name :

330002    Win 10 x64
330003    Win 11 x64
330241    Win Server 2016 x64
330273    Win Server 2019 x64
330280    Win Server 2022 x64

Then you could send the SD package to reinstall/upgrade the component with invalid version