Error: "You may not have the appropriate permissions ..." when running the Resource Import Tool

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

When trying to run Resource Import Tool executable get a dialog box with error:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Environment

ITMS 8.6

Cause

Permission to the ResourceImportTools.exe

Resolution

Change the effective permissions on the executable:

• From the ResourceImportTool.exe right click > properties
• Go to 'Security' tab
• Click on Authenticated Users, Administrators, or add specified user and click on 'Edit' button
• Add Full Control Permissions for the user or group
• Click on 'OK'
• Right click and run as 'Administrator' on the ResourceImportTool.exe