Data Partition to allow only one role given access

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

User is asking that only Problem Managers can update Problems after they are closed. What is the data partition that should be devised to achieve this.

Environment

Release : 17.3

Component : SDM - Classic UI

Cause

Data partitioning is designed to allow access (View/Update/Pre-Update, etc.) to a given object provided the given partition clause is met.  A simple way to think of it as "End user with this DP will be allowed to View/Update/Pre-Update, etc.) the given object (Call Request, Change Request, Issue, etc) provided that the given condition is met.  

Resolution

Update all other active data partitions aside from the ones that Problem Managers are associated, to include a constraint that allows the end user to update a Problem tickets if its status is not Closed.  This will lock out all other users from being able to update a closed Problem ticket, but since the Problem Manager does not have this constraint, they will remain able to modify Problem tickets despite their Closed status