We have a Webhook Auto-Operator configured for the messagegtw probe that syncs alarms to ServiceNow for various probes, including the CDM. We noticed that BootAlarms clears are seen in ServiceNow and need to understand why only clears are synced.
Example of AO:
Release : 20.4
Component : UIM - MESSAGEGTW
1. Confirm the severity of the missing alert, In this case the alarm in question is CDM BootAlarm with a Warning severity (Default)
2. Review the Webhook AO configured for the messagegtw queue and validate if missing alert severity is enabled in the AO.
In this example, all Warning and Informational alarms will not be synced since they are not enabled.
3. Available options:
a. Enabled the Severity for the alarm that is not synced
b. Change the BootAlarm severity to a severity that is already enabled.