LDAP configuration for Tenant Services not working (on- permised)

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

While confguring the LDAP connection for a Tenant, we get the following errror message:

"Failed to create tenant. Please check provided LDAP Authentication Options."

Checked and made a successful bind on a Linux machine with ldapsearch with the same credentials.

Data we filled out:

LDAP Host URL: <valid DNS name>

LDAP Port: 636

The schema name, connection login name, connection password, base dn, group dn and admin group dn are already verified through  AD team.

 

 

Environment

Release : 21.3

Component :

Resolution

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Administrating/cluster-management/configure-and-manage-tenants/Create-a-Tenant.html

DAP sesction  note

It saying  LDAP SSL is not supported

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DX Platform only supports Microsoft Active Directory, and hence this value should always be 

user

.

Only Microsoft Active Directory is supported, and LDAP SSL is not supported.