Issue downloading policy file from URL
book
Article ID: 247455
calendar_today
Updated On: 06-24-2024
Products
ProxySG Software - SGOS
Issue/Introduction
When attempting to download policy file, ProxySG shows "The policy cannot be found at the specified URL" error:

Environment
- Communication with remote server is done using https
- When using http, policy can be downloaded
- Packet capture shows that ProxySG sends FIN,ACK after completing SSL handshake
Cause
Certificate presented by remote server where policy is stored is not trusted by ProxySG.
Resolution
Add remote server's SSL certificate to the trusted list on ProxySG:
- Connect to ProxySG management console
- Navigate to Configuration -> SSL -> SSL Client and check the name of configured CCL (by default it is set to browser-trusted)
- Go to Configuration -> CA Certificates and Import remote server's certificate
- Change tab to CA Certificate Lists and add certificate from step 3 to browser-trusted list
Note: For CA signed remote server certificates (not self-signed) whole Chain has to bee added to browser-trusted CCL
Feedback
Was this article helpful?
thumb_up
Yes
thumb_down
No