after the creation of the case the following error message appears:
In the validations carried out in the test environment, this behavior is not evident.
Release : 17.3
Component : Catalog - MDB Issue
If the creation attempt can be reproduced, enable Catalog tracing during such a creation attempt to determine the cause of the error. Please review KB Article 12894 to review how to engage the tracing
In the following example, the backend database needs to allow larger LOB content to be tolerated for storage
In this example, the issue is unique to the particular database and how it is handling the LOB content. The DBA should review their backend database configurations and potentially enlist the DB vendor if there is a difference in query behaviour.