Clarity Windows Services do not start after server reboot (set to Manual)
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Clarity Windows Services do not start after server reboot (set to Manual)

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Article ID: 247406

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

After applying Windows patch and server reboot, Clarity services did not start

Environment

Release : Any

Resolution

  • Clarity Windows Services can be set to Startup Type Automatic or Manual.
  • If you want the services to start automatically upon reboot, it should be set to Automatic.
  • You can also leave it as Manual but then remember that the services have to be started manually after each maintenance.
  • You can see that in Administrative Tools - Services - scroll to the Clarity service - right click - Properties
  • Either Niku or CA PPM or Clarity is typically added to the beginning of the service name. Note the name can be customized and different from below.
    • Niku/CA PPM/Clarity Background Server 
    • Niku/CA PPM/Clarity Application Server 
    • Niku/CA PPM/Clarity System Admin Server
    • NikuCA PPM/Clarity Beacon Server 
  • Note there are 4 services total, but not all of them typically get deployed on each server.
  • Select and switch the Startup Type in the properties to Automatic, Save
  • You will have to repeat that on each server where Clarity is installed