Contents of Analytics page in Threat Analytics Console is blank

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Access to Threat Analytic (TA) UI is fine, however clicking the Analytics menu on the top bar loads very slowly and finally it only displayed a white blank page.

Using other Browser, the page shows the following 504 Gateway Time-out error.

 

Environment

Release : 2.2.3 r1

Component : Threat Analytics for PRIVILEGED ACCESS MANAGEMENT

Resolution

Please do the following steps to resolve the problem

1. SSH to TA node as interlock user (interlock/interlock)
2. Run the following to become root user
       sudo bash
3. Modify /etc/nginx/nginx.conf and add the following line under 'http {' line
      proxy_read_timeout 300;

4. Restart nginx
     systemctl restart nginx