OC Home Page and Dashboards display Data Access Error - 404 error in Chrome Developer tool

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Environment:
UIM 20.3 base version on Windows Servers, HTTPS not configured
Primary, OC and CABI on windows
Chrome version is 101.X
Direct CABIJs logon works fine and Dashboards display data

Problems:
1. OC Home Page displays Data Access Error
2. OC Dashboard Page displays Data Access Error
3. OC Reports displays the CABIJs Logon Prompt

Chrome Developer Tool shows a 404 Error

 

 

 

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - WASP & CORE

Resolution

1. deactivate wasp the OC
2. rename wasp/work directory
3. rename wasp/webapps/cabi directory
4. activate wasp and allow the probe to start
5. deactivate wasp again and change the Lax setting like we did in the last remote session

Modify nimsoft/probes/service/wasp/webapps/cabi/META-INF/context.xml with
<CookieProcessor class="org.apache.tomcat.util.http.Rfc6265CookieProcessor" sameSiteCookies="Lax" />.

See KB for details:
https://knowledge.broadcom.com/external/article/228928/login-to-cabi-bundled-flashing-screen.html

6. activate wasp

7. Launch Chrome and clear cache
8. Open the Operator Console URL but used the fully qualified name. Make sure not to use only the hostname

Additional Information

Alternate option is to configure OC and CABI with Self-Signed or Authority-Signed certificates