All component items for a single VC are Filtered in NetOps Portal

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

The Firewall MF CheckPoint FireWall Policy Counter 64 VC is discovered and supported by the device.

But all component items discovered under it show as Filtered.

The device supports the VCs OID and data but can't poll the data on Filtered items.

Environment

All supported DX NetOps Performance Management releases

Cause

The filter expression in the VC is expecting the following values from the svnVersion OID. The device at issue uses R80.40 which doesn't match those listed OOTB.

<Filter>isdef( svnVersion ) && (svnVersion.toString().contains("R75") || svnVersion.toString().contains("R76") || svnVersion.toString().contains("R77"))</Filter>

Resolution

Extend the VC to customize the Filter expression. The change for this situation would be as follows, adding the R80 reference.

<Filter>isdef( svnVersion ) && (svnVersion.toString().contains("R75") || svnVersion.toString().contains("R76") || svnVersion.toString().contains("R77") || svnVersion.toString().contains("R80"))</Filter>

Additional Information

Two useful documentation topics that discuss these changes:

• Create or Extend Vendor Certifications
• Add a Filter to a Vendor Certification