AppNeta - Unable to edit/update an Experience Web App Group workflow

Products

• AppNeta

Issue/Introduction

When you attempt to update a web app group or change the workflow within a web group you are presented with the following error:

"Interface selection 'eth0.11 - <IP Address>/24' is not available" (IP changed for anonymity) 

Cause

This is usually the result of a dynamic IP that has changed and as a result the correlating slash notation/subnet are no longer accurate

Resolution

To validate the issue, browse to the Manage Monitoring Points page, select the MP in question and verify that the slash notation for the interface in question has in fact changed. If it has, go to the Web App group, click edit, remove the MP interface in question and save the Web App group. Then, edit the Web App group again and re-add the interface, this will add the interface with the correct new configuration. Please note that the historical monitoring data for the interface will be lost during this process.