XCOM for Linux 11.6 SP00 upgrade to SP01 still shows SP00
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XCOM for Linux 11.6 SP00 upgrade to SP01 still shows SP00

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Article ID: 247244

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Updated On:

Products

XCOM Data Transport XCOM Data Transport - Linux PC XCOM Data Transport - Windows XCOM Data Transport - z/OS

Issue/Introduction

Have installed XCOM for Linux 11.6 on server and upgraded to SP01, but it still shows SP00.

Environment

Release : 11.6

Component : XCOM Data Transport for Linux PC

Resolution

On this occasion the user reported that after completely removing XCOM from the server and installing SP01 again, the version is now showing SP01 i.e.
# xcomqm -r
xcomqm: CA XCOM Data Transport r11.6 16083 SP01 64bit (for <no SNA support>)

Support also advised to install the latest XCOM for Linux PTF/patch to ensure the installation is at latest maintenance level.
After login to the Support Portal, from the "My Dashboard" page use "My Downloads" to access the Solutions page for "XCOM Data Transport for Linux (PC) LINUX -ALL 11.6".
The direct link is: https://support.broadcom.com/group/ecx/solutionfiles?sellable=XCOMLP555&os=LINUX%20-ALL&release=11.6&solution=XCOM%20Data%20Transport%20for%20Linux%20(PC)%20LINUX%20-ALL&subfamily=XCOM
NOTE: The fixes in distributed XCOM PTFs are cumulative so only need to install the latest PTF to pick up all the fixes since the SP01 GA.

Additional Information

If not able to resolve the problem open a Support Case and upload the following
===
1. Run this command and upload the output:
xcomqm -r

2. Files:
a. $XCOM_HOME/xcom.log
b. All *.log files from directory $XCOM_HOME/Uninstaller/Logs/
c. All *.log files from directory $XCOM_HOME/UninstallPatch/Logs
===

Installation doc reference: XCOM Data Transport for UNIX/Linux 11.6.1 > Installing > Install > Using ISO Conventional Method > Upgrade Using ISO Conventional Method