Detection Server reinstallation fails on Linux

Products

• Data Loss Prevention Core Package
• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

Attempting to reinstall DLP on a RHEL Detection Server throws the following error:

./installation.sh -t detection
Please use the existing installation directory "". Relocation of the installation directory to a new directory is not supported.

Environment

Data Loss Prevention 15.8
RHEL 7.x

 

Cause

Some DLP RPM's still exist on the server. They must be removed before performing the reinstall.

Resolution

1. On the Linux Detection server, run the following to list the Symantec rpm's that are still installed:
   

   rpm -qa | grep -i symantec
   
   

2. Use the yum or 'rpm -e' command to uninstall the rpm's listed
   
   Example: 

   yum remove symantec-dlp-enforce-server-services-1.0.0-1.el7 
   
   rpm -e symantec-dlp-enforce-server-services-1.0.0-1.el7