WSS Agent user unable to print document from a Web site
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WSS Agent user unable to print document from a Web site

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Article ID: 247152

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

User X is unable to print document available in a certain Web server.

The print option executes javascript code is rendered on the Web server but clicking print option does nothing when it should automatically print page. 

Tried to add it to SSL bypass but without any positive change.

Environment

WSS Agent.

Web site with embedded print directives. 

Cause

Chrome Content Security Policy handling failed on response back from Web server.

WSS Agent (network level device) should not cause any change in Application behaviour at this level. 

Resolution

Use Application within a browser that works (Firefox in this case, instead of Chrome), or bypass the domain from WSS.