Customization of the alarm table
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Customization of the alarm table

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Article ID: 247096

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

The customer has a DX UIM integrated with BMC Remedy helix. This integration provides a ticket ID that UIM registers into the incident.
When integrating DX UIM with DX OI, the ticket ID from BMC Remedy helix that was stored into UIM, is available in DX OI only in the incident description and not over the summary:

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Environment

Release : 21.3

Component : CA DOI ALARM ANALYTICS

Resolution

This fix will be implemented on end of August.