Windows Agent install fails with error "Could not find or load main class com.appworx.install.Install"

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

When running a Windows Agent installation, the installation fails with the below error:

C:\AppWorx932\HPIA64.LINUX.WINDOWS\internal_adoptopenjdk_8\bin>java.exe -cp v9\* -DLIB_HOME=v9 -DDEBUG=true -Dlog=C:\AM93RRT\AppWorx_Debug.log com.appworx.install.Install
Error: Could not find or load main class com.appworx.install.Install

 

Environment

Release : 9.3, 9.4

Component : Applications Manager

Cause

Java is not installed

Resolution

Install a compatible version of Java.

If Java is installed, set the following environment variables:

JAVA_HOME
PATH

JAVA_HOME should equal to the path of the Java installation (where the bin directory exists)
PATH environment variable contains multiple paths values. Ensure that JAVA_HOME\bin is found first in PATH.