Discover Scanning Verbose Logging Debug
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Discover Scanning Verbose Logging Debug


Article ID: 247009


Updated On:


Data Loss Prevention Network Discover


The customer has observed one or more issues with discover scans and you need to implement debug logging to determine what the root cause might be.


The following debug/verbose logging can be implemented on each detection server to troubleshoot issues.

1. On Detection Server, Stop SymantecDLPDetectionServerService
2. Go To -> C:\Program Files\Symantec\DataLossPrevention\DetectionServer\15.8\Protect\config
3. Open 
4. Search and Set these values. If not present add them at the bottom: 
.level = INFO
java.util.logging.FileHandler.level = FINEST = FINEST
com.vontu.directorycrawler.level = FINEST
com.vontu.filescan.scanmanager.level = FINEST = FINEST
5. Save file, Start SymantecDLPDetectionServerService
6. Take a run and share the logs.