Discover Scanning Verbose Logging Debug

Products

• Data Loss Prevention Network Discover

Issue/Introduction

The customer has observed one or more issues with discover scans and you need to implement debug logging to determine what the root cause might be.

Resolution

The following debug/verbose logging can be implemented on each detection server to troubleshoot issues.

1. On Detection Server, Stop SymantecDLPDetectionServerService
2. Go To -> C:\Program Files\Symantec\DataLossPrevention\DetectionServer\15.8\Protect\config
3. Open FileReaderLogging.properties 
4. Search and Set these values. If not present add them at the bottom: 
.level = INFO
java.util.logging.FileHandler.level = FINEST
com.vontu.discover.level = FINEST
com.vontu.directorycrawler.level = FINEST
com.vontu.filescan.scanmanager.level = FINEST
com.vontu.discover.fsm.level = FINEST
5. Save file, Start SymantecDLPDetectionServerService
6. Take a run and share the logs.