Mitigating the default timeout for reports if it fails to load

Products

• Client Management Suite

Issue/Introduction

Reports are timing out at 10 minutes. 

How to increase this timeout to run reports which need more than 10 minutes to run?

Environment

ITMS 8.x

Resolution

Change the timeout in core settings:

•  Settings> Notification Server> Core Settings and search for ReportingCommandTimeout.

The default value is 600 seconds.

Additional Information

If increasing the 'ReportingCommandTimeout' doesn't work, try the following steps:

• Get a back up of Web.Config file located in C:\Program Files\Altiris\Reporting\Web
• Open the Web,config using notepad and increase the 'httpRuntime executionTimeout'. Default value is 600