Error ssl_server_cert_revoked when user access a website

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Users are unable to access a specific website. The WSS proxy is showing an error message: ssl_server_cert_revoked.

503 - Revoked SSL Server Certificate

Environment

Web Security Service

Cause

A website presents a revoked certificate to the proxy or a configuration error has occurred.

Resolution

Add the domain to the SSL exemption list in the WSS portal and/or contact the website administrator to replace the SSL certificate on the server.

Additional Information

External tool to use when inspecting a website's SSL certificate:

• https://www.ssllabs.com/ssltest/analyze.html?d=