Error ssl_server_cert_revoked when user access a website
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Error ssl_server_cert_revoked when user access a website

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Article ID: 246820

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Users are unable to access a specific website. The Cloud SWG (formally WSS) proxy is showing an error message: ssl_server_cert_revoked.

503 - Revoked SSL Server Certificate

Environment

Cloud SWG (formally WSS)

Cause

A website presents a revoked certificate to the proxy or a configuration error has occurred.

Resolution

Add the domain to the SSL exemption list in the WSS portal and/or contact the website administrator to replace the SSL certificate on the server.

Additional Information

External tool to use when inspecting a website's SSL certificate:

  • https://www.ssllabs.com/ssltest/analyze.html?d=