DX NetOps portal cannot install missing packages

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

The host evaluation step of DX NetOps Portal installer "CAPerfCenterSetup.bin" reports 4 required packages not installed preventing continuing the installation:

===============================================================================
Host Evaluation
---------------

Memory required: 16GB, available: 16GB...............................[ OK ]
COREs required: 4, available: 4......................................[ OK ]
Kernel available: 4.12.14.122, supported: 4.12.14+...................[ OK ]
Searching for required and recommended packages......................[ OK ]
Package: dialog installed............................................[ OK ]
Package: mcelog installed............................................[ OK ]
Package: zip installed...............................................[ OK ]
Package: unzip installed.............................................[ OK ]
Package: fontconfig installed........................................[ OK ]
Package: libaio not installed........................................[ERROR]
Package: libnuma not installed.......................................[ERROR]
Package: libuser not installed.......................................[ERROR]
Package: ncurses-libs not installed..................................[ERROR]
Package: wget installed..............................................[ OK ]

PRESS <ENTER> TO CONTINUE:

===============================================================================
Host Evaluation Error
---------------------

Host does not meet minimum requirements

===============================================================================

However I cannot install the reported missing packages due to "not found" :

- zypper install libaio

  Refreshing service 'SUSE_Linux_Enterprise_Server_x86_64'.
  Retrieving repository 'SLES12-SP5-Updates' metadata ..............................[done]
  Building repository 'SLES12-SP5-Updates' cache ...................................[done]
  Loading repository data...
  Reading installed packages...
  ==> 'libaio' not found in package names. Trying capabilities.
  ==> 'libaio1' providing 'libaio' is already installed.
  Resolving package dependencies...
  Nothing to do.

- zypper install libnuma
  Refreshing service 'SUSE_Linux_Enterprise_Server_x86_64'.
  Loading repository data...
  Reading installed packages...
  ==> 'libnuma' not found in package names. Trying capabilities.
  ==> No provider of 'libnuma' found.
  Resolving package dependencies...
  Nothing to do.

- zypper install libuser
  Refreshing service 'SUSE_Linux_Enterprise_Server_x86_64'.
  Loading repository data...
  Reading installed packages...
  ==> 'libuser' not found in package names. Trying capabilities.
  ==> No provider of 'libuser' found.
  Resolving package dependencies...
  Nothing to do.

- zypper install ncurses-libs
  Refreshing service 'SUSE_Linux_Enterprise_Server_x86_64'.
  Loading repository data...
  Reading installed packages...
  ==> 'ncurses-libs' not found in package names. Trying capabilities.
  ==> No provider of 'ncurses-libs' found.
  Resolving package dependencies...
  Nothing to do.

According to document "https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/installing/review-installation-requirements-and-considerations.html" this OS is supported

  SUSE Linux Enterprise Server (SLES) 
==>  Tested: SLES 12 SP2 (SLES 12.2)
          openSUSE 42.3 (21.2.4 and higher only) 
==>  Should work: SLES 12 SP2/3/4/5 

Environment

Release : 21.2

Component : Performance Management Installations

OS: PRETTY_NAME="SUSE Linux Enterprise Server 12 SP5"

Cause

Defect: DE541413

Resolution

The fix for this issue is currently targeted for CA Performance Management DX Netops Performance Management 22.2.2

This is subject to change and there are no release that can be provided at this time.


1. Make sure the following packages are installed:

libaio1
libnuma1

2. Temporarily disable the evaluation:

- create a new directory with the following command:  "mkdir /var/lock/pm"
- then create an empty file in it with the following command "touch /var/lock/pm/hosteval.override"
- and then start the upgrade
- once the upgrade is done delete the hostevel.override file