Cannot enable policy sharing in SMG 10.7.5
search cancel

Cannot enable policy sharing in SMG 10.7.5


Article ID: 246733


Updated On:


Messaging Gateway


After configuring the Messaging Gateway (SMG) Control Center for policy sharing as described in About configuring a Control Center cluster for policy sharing policy sharing does not operate as expected and the following warnings appear in the BrightmailLog.log:

Jul 26 2022 22:39:39 [ActiveMQ Task-1] [FailoverTransport] WARN - Failed to connect to [ssl://] after: 20 attempt(s) with No subject alternative names matching IP address found, continuing to retry.


Release : 10.7.5

Component : Management Console


The SMG Control Center is configured to do remote syslog logging in Administration > Logs > Remote which is causing the web application to attempt to connect to the policy sharing message broker on the wrong interface.


This is a known defect and will be addressed in a future release.


Disable remote syslog for the SMG Control Center:

  1. Log into the SMG Control Center as admin
  2. Navigate to Administration > Logs > Remote
  3. Select "Control Center" in the host pulldown menu
  4. Uncheck "Enable local logs for components of the following host:"
  5. Click Save

Once this change has been saved you will need re-enable Policy Sharing in Administration > Control Center > Policy Sharing.