Images captured are much smaller than expected and capture very quickly
Article ID: 246731
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Issue/Introduction
Backup images captured without Sysprep in GSS are very small and capture very quickly.
When deployed back to the source machine, no changes are seen
No errors or issues visible in the console
Cause
The machine that is used for the capture/backup image has more than one drive.
Windows identifies drives by disk 0, 1, 2, etc.
Ghost identifies drives by disk 1, 2, 3, etc.
So, if the job/task created for capturing your image is set to capture disk 1 but Windows is installed on disk 2, Ghost is capturing the secondary drive.
In at least 2 instances of this, the secondary drive had no data on it resulting in a very small image that captures in seconds with no error.
Resolution
Verify what drive contains the data you want to capture.
The easiest way to do this is by running "diskpart" from a command prompt either in Windows or WinPE from the endpoint.
"diskpart""list disk""exit" (when finished)
The "list disk" command will show what drives are detected by Windows starting with disk 0 (assuming the correct disk drivers are in place). If disk 0, reported by diskpart, is the one needed for capture, select disk 1 from Ghost or GSS Job/Task (Ghost starts disk numbering with 1 then 2,3,4 etc).
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