SDGTW truncating alert message in Remedy Ticket
Article ID: 246726
Updated On:
Products
Issue/Introduction
Integration Sdgtw with Remedy shows truncated alert message when it is forwarded to remedy for ticket creation.
View example of truncated alert below:
Environment
Release : 20.4
Component : UIM - SDGTW-Any version
Cause
A default option in the alarm_message_length key set limit of the alarm string to a length of 50
Resolution
Increasing the value of the key, alarm_message_length, to accommodate the required length, resolved this issue by removing the default limitation.
Additional Information
Configuration document also explains this:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/sdgtw-service-desk-gateway/sdgtw-ac-configuration.html
Step listed under Advanced Preconfiguration:
(Optional - Only in BMC Remedy Service Desk) Update the alarm_message_length key to the required maximum length of each alarm that the probe generates. The probe trims longer messages longer to the specified length.
Default: 50
Feedback
