SDGTW truncating alert message in Remedy Ticket
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SDGTW truncating alert message in Remedy Ticket


Article ID: 246726


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


Integration Sdgtw  with Remedy shows truncated alert message when it is forwarded to remedy for ticket creation.

View example of truncated alert below:



Release : 20.4

Component : UIM - SDGTW-Any version


A default option in the alarm_message_length key set  limit of the alarm string to a length of 50


Increasing the value of the key,  alarm_message_length, to accommodate the required length, resolved this issue by removing the default limitation.

Additional Information

Configuration document also explains this:
Step listed under Advanced Preconfiguration:
(Optional - Only in BMC Remedy Service Desk) Update the alarm_message_length key to the required maximum length of each alarm that the probe generates. The probe trims longer messages longer to the specified length.
Default: 50