Integration Sdgtw with Remedy shows truncated alert message when it is forwarded to remedy for ticket creation.
View example of truncated alert below:
Release : 20.4
Component : UIM - SDGTW-Any version
A default option in the alarm_message_length key set limit of the alarm string to a length of 50
Increasing the value of the key, alarm_message_length, to accommodate the required length, resolved this issue by removing the default limitation.
Configuration document also explains this:
Step listed under Advanced Preconfiguration:
(Optional - Only in BMC Remedy Service Desk) Update the alarm_message_length key to the required maximum length of each alarm that the probe generates. The probe trims longer messages longer to the specified length.