ReadProcessMemory failed error in processes probe log

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Processes probe had an issue and redeploying the probe package resolved the issue.

The probe is back to green. However, the processes.log showed-> "ReadProcessMemory failed".

Would you please advise if there are any steps to be taken?

Environment

Release: UIM 20.40

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

Issue is no longer occurring nor reproducible so it may have been a transient error.

Recommend the following:

Deploy the processes probe upgrade to 4.80 and also deploy robot v9.35. The hub its reporting to should be also be running hub v9.35.

http://support.nimsoft.com

Note: If its not GA then reach out to support for the probe 

Please also make sure that all of the processes probe requirements have been met as per the techdoc release notes:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/systems-and-service-response/processes-process-monitoring/processes-process-monitoring-release-notes.html

...especially as it pertains to the processes probe hardware and software RQs.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/systems-and-service-response/processes-process-monitoring/processes-process-monitoring-release-notes.html#concept.dita_bb11a57f824d3ede3b7ce1342c8c8142d8778cdc_ProbeSpecificSoftwareRequirements