Unable to start the system agent, status file is missing in the agent directory.

Products

• Workload Automation Agent

Issue/Introduction

We are unable to start the agent machine and we dont see the status file in the agent directory .

When we try to stop and start the agent it says Agent is already running with pid  0.

 

Environment

Release : 11.4

Component : Workload Automation System Agent

Resolution

The agent was improperly terminated as part of a system reboot, this leaving behind the .lock file. This was preventing agent from being started.

After removal of .lock file, the agent was able to start without further issues.