Broadcom SaaS BG logs are blank
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Broadcom SaaS BG logs are blank


Article ID: 246536


Updated On:


Clarity PPM SaaS


Its been observed in Broadcom Clarity SaaS bg-ca.logs are blank even though there are jobs/process running perfectly fine 



Release : 16.0.2



This only impacts where HCL PWP Adapters are installed in Broadcom SaaS. HCL PWP Adapters are overriding the logger.

Tracked as DE65975 


The fix will be implemented with the production upgrade planned for 16.0.3 

Workaround till the the production upgrade to 16.0.3 in Broadcom Saas 

  1. Login to Clarity using administrator rights and navigate to action:security.logs
    • https://<server>/niku/nu#action:security.logs
  2. On the page action:security.logs, click on Logs --> Edit Configuration 
  3. On the page Edit Configuration click on Reset button at the bottom of the page 


Additional Information

Notes: The logger can again be blank as soon as HCL PWP Adapter Jobs/Process are run as its overriding the logger configuration. Hence every time HCL PWP Adapter Jobs/Process are run, the clarity administrator needs to restore the logger described above