pdm_configure fails with error: ServiceDesk failed with return code -107374079
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pdm_configure fails with error: ServiceDesk failed with return code -107374079

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Article ID: 246533

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When running pdm_configure , it shows the following error:

set_privilege ServiceDesk failed with return code -107374079

set_privilege commands fail when running in cmd and event viewer shows:

Environment

Release : 17.3

Component : SDM - Install/Upgrade/Configuration

Cause

Antivirus blocking and causing this issue

Resolution

Disable or add an exception in the Antivirus to allow set_privilege.exe to run. pdm_configure will run successfully after adding the exception or disabling the Antivirus.