High CPU Usage w/Windows 6.9.2 Agent

Products

• Data Center Security Server Advanced
• Data Center Security Monitoring Edition

Issue/Introduction

Stopping of the IDS service for DCS Windows Agents is hanging and causing high CPU usage which results in a lock up of the server.

Environment

Data Center Security 
Versions: 6.9.2

Cause

Product Defect

Resolution

This issue has been fixed in DCS Agent Version 6.9.2.2174, you will need to update to the new Agent version (or Higher)

Installation Note: If you are upgrading a prior version, you will need to disable the DCS IDS Service and reboot the server prior to the upgrade or the service will lock up.

Please contact Technical Support for the updated Agent Version

Additional Information

Upgrade Details:
Steps: Change the IDS service via registry to disabled, reboot, install, change registry key back, reboot

Details
1. Change “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SISIDSService\Start” to “4” and Reboot the system
2. Make sure the sisidsservice services is stopped after the system has restarted
3. Upgrade the DCS Agent to 6.9.2.2174
4. Change “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SISIDSService\Start” to “2” and Reboot the system
OR Start the IDS service manually if not using IPS with the following command 
sisservicectrl start sisidsservice