Unauthenticated senders not allowed error - email sending problem after upgrading to vApp 14.4 cp1

Products

• CA Identity Suite

Issue/Introduction

The problem occurred after the upgrade to vApp 14.4 cp1 -version.

ERROR MESSAGE: Error sending email ; 550 Unauthenticated senders not allowed ;

Email settings are set as described in the article:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/virtual-appliance/configuring-virtual-appliance.html#concept.dita_e8bc3a132b722521f1368d7a3210969a821df413_ConfigureEmailforCAIdentityManager

We have set settings to the:

email.properties
Defines SMTP host, port, SSL, TLS, user name, and password.
IDM_from_address.properties
Defines the Identity Manager sender address


We can telnet the email SMTP host from the vApp and these same settings worked before the upgrade.

"Unauthenticated Senders not allowed" is a SendGrid-specific error that explicitly means that your system isn't sending the AUTH command. 

Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 Unauthenticated senders not allowed
;
  nested exception is:
        com.sun.mail.smtp.SMTPSenderFailedException: 550 Unauthenticated senders not allowed

        at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2358)
        at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1823)
        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1300)
        at javax.mail.Transport.send0(Transport.java:255)
        at javax.mail.Transport.send(Transport.java:124)
        at com.netegrity.ims.businessprocess.EmailProviderServiceImpl.sendMail(EmailProviderServiceImpl.java:253)
        at com.netegrity.ims.businessprocess.EmailProviderServiceImpl.sendMail(EmailProviderServiceImpl.java:158)
        at com.ca.identitymanager.policyxpress.plugins.shared.EmailData.sendMail(EmailData.java:109)
        ... 87 more
Caused by: com.sun.mail.smtp.SMTPSenderFailedException: 550 Unauthenticated senders not allowed

        at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1832)
        ... 93 more

Environment

Release : 14.4 CP1

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

During the investigation, we found information about the e-mail settings missing from:

ca-standalone-full-ha.xml.

Due to file permissions user is unable to modify this file.

The issue was resolved using hotfix from Development: DE538470

Please contact support.