The problem occurred after the upgrade to vApp 14.4 cp1 -version.
ERROR MESSAGE: Error sending email ; 550 Unauthenticated senders not allowed ;
Email settings are set as described in the article:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/virtual-appliance/configuring-virtual-appliance.html#concept.dita_e8bc3a132b722521f1368d7a3210969a821df413_ConfigureEmailforCAIdentityManager
We have set settings to the:
email.properties
Defines SMTP host, port, SSL, TLS, user name, and password.
IDM_from_address.properties
Defines the Identity Manager sender address
We can telnet the email SMTP host from the vApp and these same settings worked before the upgrade.
"Unauthenticated Senders not allowed" is a SendGrid-specific error that explicitly means that your system isn't sending the AUTH command.
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 Unauthenticated senders not allowed
;
nested exception is:
com.sun.mail.smtp.SMTPSenderFailedException: 550 Unauthenticated senders not allowed
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2358)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1823)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1300)
at javax.mail.Transport.send0(Transport.java:255)
at javax.mail.Transport.send(Transport.java:124)
at com.netegrity.ims.businessprocess.EmailProviderServiceImpl.sendMail(EmailProviderServiceImpl.java:253)
at com.netegrity.ims.businessprocess.EmailProviderServiceImpl.sendMail(EmailProviderServiceImpl.java:158)
at com.ca.identitymanager.policyxpress.plugins.shared.EmailData.sendMail(EmailData.java:109)
... 87 more
Caused by: com.sun.mail.smtp.SMTPSenderFailedException: 550 Unauthenticated senders not allowed
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1832)
... 93 more
Release : 14.4 CP1
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
During the investigation, we found information about the e-mail settings missing from:
ca-standalone-full-ha.xml.
Due to file permissions user is unable to modify this file.
The issue was resolved using hotfix from Development: DE538470
Please contact support.