Policy XPress Task Status Shows Completed Despite Event Failure

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

In certain Identity Manager environments, Policy XPress (PX) policies used for account orchestration—such as assigning or revoking Provisioning Roles—may exhibit inconsistent status reporting. While a child event within the task correctly shows a "Fail" or "Error" status, the parent task incorrectly finishes with a status of "Completed."

Environment

Identity Manager 14.x

Cause

This issue occurs when the Response settings in the Advanced tab of the Policy XPress configuration have been modified from their default values.

If the response logic is not configured to propagate failures, the parent task will not recognize the child event's failure as a reason to mark the entire task as failed.

Resolution

To ensure that the parent task correctly reflects the failure of internal Policy XPress events, restore the Advanced settings to their default values:

1. Log in to the Identity Manager User Console.
2. Navigate to Policies > Policy XPress.
3. Select and edit the affected Policy XPress policy.
4. Navigate to the Advanced tab.
5. Locate the Response settings.
6. Reset the values to the system defaults to ensure error propagation.
7. Save the policy and test the task execution again to verify that failures now correctly trigger a "Fail" status at the task level.