CA Patch Manager option is missing in ITCM Web Console.

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

CA Patch Manager option is missing in ITCM Web Console. Patch Manager option was selected at the time of installation. PleInstallation folders related to patch manager is showing with all the files. 

Environment

Component : CA Patch Manager

Release : 14.5 CU4

 

Resolution

Execute the below query and check if there is a registration entry for patch manager is available as shown in below picture. 

If there is no row present for CA Patch Manager. Then please run the below query to add. 

1. Caf Stop

2. Take backup of MDB. 

3. Ask you DB to  run a insert query in table ca_application_registration

product_code: 2035
major_version: 14
minor_version: 0
product_name: CA Patch Manager
product_specific_data: (your server's hostname)
install_count: 1
description: Patch Manager
last_update_user: NULL
last_update_date: 0

4. Caf start 

5. Open Web Console and check if you have patch manager option on left side, then run the below query:

INSERT INTO ca_application_registration (

product_code,
major_version,
minor_version,
product_name,
product_specific_data,
install_count,
description,
last_update_user,
last_update_date,

)
VALUES
   (
 '2035',
 '14',
 '0',
 'CA Patch Manager',
 'your server's hostname',
 '1',
 'Patch Manager',
 'NULL',
 '0'
);

The patch manager option should be back after executing above query.