CA Patch Manager option is missing in ITCM Web Console.

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

CA Patch Manager option is missing in ITCM Web Console. Patch Manager option was selected at the time of installation . Installation folders related to patch manager is showing with all the files. 

 

Environment

Release : 14.5 CU4

Component :

Resolution

Execute the below query and check if there is a registration entry for patch manager is available as shown in below picture. 

If there is no row present for CA Patch Manager . Run the below query to add. 

1. Caf Stop

2. Take backup of MDB. 

3. Ask you DB to  run a insert query in table ca_application_registration

product_code: 2035
major_version: 14
minor_version: 0
product_name: CA Patch Manager
product_specific_data: (your server's hostname)
install_count: 1
description: Patch Manager
last_update_user: NULL
last_update_date: 0

4. Caf start 

5. Open Web Console and check if you have patch manager option left side. We will do one more webex once above task is done. 

INSERT INTO ca_application_registration (

product_code,
major_version,
minor_version,
product_name,
product_specific_data,
install_count,
description,
last_update_user,
last_update_date,

)
VALUES
   (
 '2035',
 '14',
 '0',
 'CA Patch Manager',
 'your server's hostname',
 '1',
 'Patch Manager',
 'NULL',
 '0'
);

The patch manager option should be back after executing above query.