In 4.1.0, PAM-CM-0039 Occurs on the A2A Authorization Mappings Page

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

After upgrading to 4.1.0, the A2A mappings page no longer loads. The page will try to load for around 30 seconds before the following error occurs.

PAM-CM-0039: Unable to perform the operation. Please contact System Administrator.

Environment

Privileged Access Manager 4.1.0

Cause

The issue occurred because the mysql query that runs when the A2A mappings page loads took longer than the GUI timeout. This query was changed in 4.1.0 as a result of the new secrets management feature and takes longer to complete than in previous versions.

Resolution

The issue is fixed in the 4.1.1 release. If you cannot upgrade at this time, please open a case with Broadcom Support for assistance.

Additional Information

The issue is listed as DE539974 in the Resolved Issues section of the documentation: https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-1-1/release-information/Resolved-Issues-in-4-1-1.html