Best Practices Concerning ITMS Internet Gateways for Cloud-Enabled Management (CEM) Agents

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

Are that any Best Practices concerning the ITMS Internet Gateways for Cloud-Enabled Management (CEM) Agents?

Environment

ITMS 8.x

Resolution

Broadcom recommends installing multiple Internet Gateways to service Cloud-Enabled Management (CEM) agents for the following reasons:

1. In the event that one of your Internet Gateways becomes unavailable, your CEM agents will be able to connect to another Gateway.
2. Reduces the risk of outages when replacing/renewing the Gateway certificate.

It is not necessary to install a Load Balancer in front of the Internet Gateways. The agents are designed to balance the load. However, we do support the F5 Load Balancer.

Additional Information

Please see the following documents:

How does the CEM client determine which Internet Gateway server to connect to?

How to configure F5 BIG-IP Local Traffic Manager to work with the ITMS Cloud-enabled Management traffic?

For more information regarding the replacement of certificates for the Internet Gateway for CEM agents or upgrade your Internet Gateway, please see the following documents:

Cloud-Enabled Management (CEM) internet gateway certificate update or replace

Upgrade the Cloud Enabled Management internet gateway

Importing a third-party certificate on Internet gateway