Seeing an error Workspace "<WORKSPACE OID>" not found

Products

• Rally SaaS

Issue/Introduction

We get the following error:  "Workspace <WORKSPACE_OID> not found. Please enter a valid Rally workspace."

I have also followed the steps via Broadcom for creating a custom page to return the correct workspace.  No matter what is used, we get the same error.    We have tried using username/password combination as well as an API key, both gave the same error.

 

Environment

Release :

Component :

Resolution

Please check the Rally Userid being used to run the integration to confirm that it has editor permissions for that Workspace and Project.  A Rally Subscription Administrator can confirm this.

This article may also be helpful:  https://knowledge.broadcom.com/external/article?articleId=118587