How can I set the option of "create personalized responses" to the analyst level 1 role?
Release : 17.3
Component : SDM - Classic UI
The "Reference" Function Access also allows the given role access to objects for system reference data: Attribute Alias, Contact Type, Help Set, Product, Root Cause, etc. Isolating the "Personalized Responses" component away from the "Reference" Function Access is not supported.