TDM - Issue with Self Service Catalog section.

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

When we try to access Self-Service catalog in TDM portal, getting an error as below

"internalserver_problem Error in creating or accessing the database" 

 

OrientDB log shows below error:

INFO|11416/0|22-07-12 22:09:22|2022-07-12 22:09:22:439 INFO  [OVariableParser.resolveVariables] Error on resolving property: distributedError during server execution
INFO|11416/0|22-07-12 22:09:22|java.lang.IllegalStateException: Plugin 'script-interpreter' already registered
INFO|11416/0|22-07-12 22:09:22| at com.orientechnologies.orient.server.plugin.OServerPluginManager.registerPlugin(OServerPluginManager.java:132)
INFO|11416/0|22-07-12 22:09:22| at com.orientechnologies.orient.server.OServer.registerPlugins(OServer.java:1256)
INFO|11416/0|22-07-12 22:09:22| at com.orientechnologies.orient.server.OServer.activate(OServer.java:415)
INFO|11416/0|22-07-12 22:09:22| at com.orientechnologies.orient.server.OServerMain$1.run(OServerMain.java:48)

Environment

Release : 4.10

Component : Web Portal - Self-Service

Resolution

   This error is due to OrientDB not started and accessible with-in TDM . This is due to database crash. 

   To re-create a new orientDB instance, Take backup of TDM portal directory, un-install the complete TDM portal and install the portal.  After this change, you will notice that orientDB starts with no errors.   Now, we can access the self service catalog from TDM portal console.