RC viewer slow performance
Article ID: 246256
Updated On:
Products
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
Issue/Introduction
Display problem with remote control on Host with multi screen.
On RC Viewer mouse cursor appears on the left screen but on Host the mouse cursor is on the right screen
Environment
Client Automation 14.5
Host with 2 or more screens
Cause
This problem could occur if in Windows display settings display 1 in set on the right and display 2 set on the left
Resolution
Apply CU1 patch (or higher version patch like CU2, CU3) on Host machine
Attachments
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