RC viewer slow performance

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control

Issue/Introduction

Display problem with remote control on Host with multi screen.

On RC Viewer mouse cursor appears on the left screen but on Host the mouse cursor is on the right screen

Environment

Client Automation 14.5

Host with 2 or more screens

Cause

This problem could occur if in Windows display settings display 1 in set on the right and display 2 set on the left

Resolution

Apply CU1 patch (or higher version patch like CU2, CU3 ... CU7) on Host machine

14.5 CU1