Password reset for AppNeta Users

Products

• AppNeta

Issue/Introduction

How do I reset my password for my AppNeta account?

Environment

Please note this method is for users who use Legacy AppNeta Login. 

Resolution

In some situations, a customer may need to reset their password in order to log in to AppNeta's portal

Click on the Forgot your Password section:

This will allow the user to enter their email address, and a password reset email will be sent to them.

Please remember to check any Junk mail / Spam folders, in case the password reset email is filtered in error.

Additional Information

An Administrator case also trigger a password reset email:

Administrators do not have the ability to change the password for a user account, however they can create or remove accounts.

Additional documentation on User Management can be found here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appneta-overview/system-administration/accounts.html