Tomcat not starting properly, lots of errors.

Products

• CA Spectrum

Issue/Introduction

Tomcat service is starting, but in the logs we can see many errors.

Errors in Oneclick log
(ERROR) - No privilege for user : spwebservice for accessing REST API 
(ERROR) - No privilege for user : nhadmin for accessing REST API : GET /heartbeat/

OneClick console is not loading, just blank fields.

We have also missing options in Administration panels.

 

Environment

Release : 21.2.8

Component : Spectrum OneClick

Cause

Communication is not happening between MLS and Oneclick server

Resolution

Please follow below steps

Stop Tomcat service
<$SPECROOT>/tomcat/bin/stopTomcat.sh

Navigate to the $SPECROOT/lib/SDPM/ directory 

Stop Process Daemon
./processd.pl stop 

Start Process Daemon
./processd.pl start 

Start Tomcat
<$SPECROOT>/tomcat/bin/startTomcat.sh

In the catalina.out / stdout.log wait to see the entry as Tomcat Server Started.

Additional Information

How to start and stop the Spectrum SS process on Linux from command line

https://knowledge.broadcom.com/external/article/76397/how-to-start-and-stop-the-spectrum-ss-pr.html