SOI alert details show "Error formatting event 0xfff00206java.lang.NullPointerException"

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We have just cut over the Spectrum system to a new platform.  I have installed the new spectrum connectors to integrate with the new system. SOI displays incoming spectrum alerts OK but the alert details field is showing "Error formatting event 0xfff00206java.lang.NullPointerException" kind of error.

This is affecting all alerts. 

Environment

Release : SOI 4.2

Resolution

The Pcause files from $SPECROOT/SG-Support/CsEvformat/ or $SPECROOT/custom/Events/CsPCause must be copied on all OneClick servers and Spectro Servers in the new environment. Once the files are copied, restart the services on the Oneclick and Spectro servers.