Jaspersoft Reports Fail With RPT-0020 Error

Products

• Clarity PPM On Premise

Issue/Introduction

Reports with graphs fail with error:

RPT-0020: Error occurred while downloading the report xxxxx. Please contact your system administrator.

This happens with stock and custom reports utilizing graphs.

 

Environment

Release : 16.0.1

 

Resolution

In one reported case study, the Chrome browser was removed from the server.
Download and re-install Chrome on the reporting server.