Endpoint Protection Manager 14.2 Liveupdate crashes with Null Pointer Error.

Products

• Endpoint Protection

Issue/Introduction

Endpoint Protection Manager (SEPM) unable to update definitions.

Unable to Launch Luall.exe

Error: NULL_POINTER_READ_c0000005_LUALL.EXE!CLiveUpdateWizard::InitializeMenu
Faulting application name: LUALL.EXE, version: 3.3.203.36, time stamp: 0x5d85386e
Faulting module name: ntdll.dll, version: 10.0.17763.2061, time stamp: 0x9d252f4d
Exception code: 0xc015000f
Fault offset: 0x000a19e1
Faulting process id: 0x4114
Faulting application start time: 0x01d88694ec51542a
Faulting application path: C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.EXE
Faulting module path: C:\Windows\SYSTEM32tdll.dll

Uninstall/ Reinstall SEPM Liveupdate and register again still experiences a crash.

Environment

Symantec Endpoint Protection (SEPM) 14.3 MP1 and earlier versions.

 

Resolution

Upgrade to latest SEPM version as it's replaced with new Liveupdate component. 

As a workaround, use JDB to update definitions on SEPM if upgrade cannot be performed immediately.

Download .jdb files to update definitions for Endpoint Protection Manager