Obtaining additional asset data in Service Point REST Call "/bui/getMyResources"

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is it possible to obtain Asset/CI's from the Service Point REST endpoint "/bui/getMyResources" where the logged in user is listed under "Other Assigned Contacts List" for a given Asset/CI?  Currently, only entries where the logged in user is named as the "Primary Contact" on a given Asset/CI are being returned.

Environment

Release : 17.3

Component : SDM - xFlow

Resolution

The endpoint in question, "/bui/getMyResources", is designed to return only the assets that list the given end user as the "Primary Contact" field.  In the native Service Point UI, only these assets are returned and no other asset content, including those where the given end user is listed only under "Other Assigned Contacts List" are returned.  The native Service Point UI makes the same Service Point REST calls as those listed in our documentation.

There are no other Service Point REST calls available regarding Asset data besides the above "/bui/getMyResources" REST call.  One will need to use the REST API (caisd-rest) to obtain these additional asset entries.