Unable To Preview Modern Project Status Report

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Error when previewing Modern Project Status Report

Unable to upload status report 5xxxxxx to the project.

 

Environment

Release: 16.1.0

 

Cause

There is an issue with document/attachment/file indexing.
Check the APP logs to confirm.

ERROR 2023-01-19 08:24:07,681 [http-nio-8080-exec-1446] object.ODFAbstractObjectImpl (clarity:user:session:PPM_REST_API) Could not save document draft 2_1674145438945.pdf exception com.ca.clarity.union.search.engine.SearchException: SRCH-02001: Error while retrieving search contents. Contact your system administrator.
ERROR 2023-01-19 08:24:07,682 [http-nio-8080-exec-1446] function.StatusReportPublisherFunctionResource (clarity:user:session:PPM_REST_API) Unexpected error while publishing status report 5xxxxxx
com.niku.union.odf.exception.ODFException: Error writing file exampledraft_1674145438945.pdf to file system 

Resolution

Based on the error, use the following resolution in article:
https://knowledge.broadcom.com/external/article?articleId=19522