Error RFCDCMD12 CONNECT:DIRECT SIGNON FAILED at startup

Products

• CMDB for z/OS
• NetSpy Network Performance
• NetMaster Network Automation
• SOLVE
• NetMaster Network Management for SNA
• NetMaster Network Management for TCP/IP
• NetMaster File Transfer Management

Issue/Introduction

 

Problem:

When starting NetMaster for File Transfer, it receives the following error message: RFCDCMD12 CONNECT:DIRECT SIGNON FAILED

 

Environment

Environment:  

Netmaster File Transfer Management regions utilizing Connect:Direct

Resolution

Solution:

The Message Information is as follows:

Message Text
    CONNECT:Direct signon for USERID ~P1 failed ~P2

 Reason:
    The CONNECT:Direct Command Interface procedure attempted a signon and
    failed. ~P1 is the user ID. If available, ~P2 is the return code from the
    CONNECT:Direct Command Interface.

    Any additional messages returned by CONNECT:Direct are written to the
    activity log. These messages are prefixed with the message ID RFCDCMD22.

  System Action:
    The request fails. Any related error messages are written to the activity log.

  User Action:
    Determine the cause of the failure. Correct it, and retry.

    Following are some possible causes:

• - User ID is not defined to CONNECT:Direct.
• - Password is incorrect.
• - User ID was defined as being case sensitive, and the wrong case was used in the signon.
• - If you are using the Auto Populate Facility for CONNECT:Direct
  manager resources, the CDMGR Name field must specify the name of a
   CONNECT:Direct region that is currently active. 

Additionally, check to ensure that the Load library for the CONNECT:Direct product 
is concatenated in the STEPLIB for the NetMaster for File Transfer region startup JCL.