xFlow/Service Point display cut off in lower screen resolutions

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog

Issue/Introduction

When using screen resolution 1366x768, xFlow has visualization problems:

1. Problem 1: Expose dropdown box > in xFlow can see only a few items in a dropdown box
2. Problem 2: Take chat from xFlow > When using chat, cannot see the newly sent messages
3. Problem 3: Virtual Analyst (Chatbot/Aria) has visualization problems. The bar at the top to close or minimize the chat is not visible.

Example of Problem 1:

Environment

Release : 17.3

Component : SDM - Virtual Analyst

Resolution

xFlow/Service Point supports the resolution with at least having a minimum value of 1024 (i.e 1280*1024) which is UX recommendation