java.lang.ClassNotFoundException error starting Remote Banner agent

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Post upgrade from 9.1.3 to 9.3.5, our Sungard HE Banner agent 3.5x (running on a Linux remote agent) is not starting up with the below error:

java.lang.ClassNotFoundException: com.uc4.extensibility.util.sql.DatabaseObjectIF

 

Environment

Version 9.3x, 9.4x

Component : CA Automic APPLICATIONS MANAGER

Banner agent 3.5x

Cause

This error usually occurs if we do not have the latest banner agent in use for 9.3.5. For example the Banner RA agent 3.5.2. has been de supported as of 2/1/2016.

https://downloads.automic.com/downloads/component_support_lifecycle?show_eos=ye

Resolution

Download and update to a currently supported RA Banner Solution NoWeb Release from the lonk below to resolve the error.

https://downloads.automic.com/downloads/advanced_mode?selected_tab=&lifecycle_entity_id=1409731986361&component_id=1409731986778&search=&no-default-values=on&show-files=on&show-patch-descriptions=on

 

 

Additional Information

Here's a link which details how to update the RA agent :

https://knowledge.broadcom.com/external/article?articleId=88964